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Quality Policy

Last updated: 5 February 2024

At Team Tools we provide a comprehensive service for the design, production, installation and setting of marketing spaces, from retail marketing elements to the decoration and interior design of event spaces, trade fair stands and commercial locations. For the optimal development of its activity, the Management of TEAM TOOLS, S.L. considers the quality of its products and services, and total Customer satisfaction, to be an essential factor. It relies on a Quality Management System in accordance with the UNE-EN-ISO 9001:2015 standard, approved on 16 January 2015, under which it undertakes to implement the following Quality Policy:

  • Leadership and committed support from Management for the Continuous Improvement of the Quality Management System.
  • Management’s focus on the Continuous Improvement of all the activities carried out by the company, by organising them into related processes and controlling them through the analysis and evaluation of data and information.
  • Providing the material means and resources needed to manage relationships with all parties interested in its activity, establishing mutually beneficial long-term relationships with Customers, Suppliers, Partners, Employees, etc.
  • Complying with all legal and regulatory requirements applicable to the activity.
  • Fostering a working environment and a company culture that ensure:
    • Technically competent, honest, responsible and properly trained staff.
    • The commitment of staff, at every level of the organisation, to achieving customer satisfaction and earning customers’ trust by meeting their requirements, ultimately to satisfy and exceed their expectations and needs.
    • The commitment and responsibility of all staff to take an active part in maintaining and continuously improving the Quality Management System, and their involvement in achieving its objectives, to increase motivation and leadership behaviour.